Frequently Asked Questions
Getting Started
| Is Zanera free to play? | Zanera is free to play, but access to certain exclusive content and features may require a premium account. |
| What client version do I need? | Zanera runs on a custom client. To connect successfully, please download the official client from our Downloads page, as other clients are not supported. |
| How do I create a character? | Register an account, then log in to your account page and click the Create Character button. Each account may have up to 8 characters. |
Gameplay
| What vocations are available? | Knight, Paladin, Sorcerer, and Druid — each with a promoted form at level 20 if you have a premium status. |
| Is PvP enabled? | Yes. Zanera uses Open PvP with the full skull system. You can attack other players anywhere outside of protected zones, but unjustified kills result in skulls and may lead to banishment. |
| Can I use bots or macros? | No. Bots, auto-clickers, macros, and any automation software are strictly forbidden and will result in a permanent ban. |
Accounts & Characters
| Can I have multiple characters? | Yes. One account can hold multiple characters. However, logging in multiple accounts at the same time is against the rules and will result in a permanent ban. |
| I forgot my password. What do I do? | Use the Forgot Password link on the login page. A reset link will be sent to the email address registered to your account. |
| Can I change my character name? | Character name changes can be requested through your account page and require 90 days of premium time. |
Guilds & Houses
| How do I create a guild? | Visit the Guilds page while logged in. You need to be at least level 20 and provide a unique guild name. |
| How do houses work? | Houses are auctioned — the highest bidder wins. Auctions run for 7 days after the first bid; the winner is determined at the next server restart after the auction expires. Rent is paid monthly. If rent goes unpaid for more than 7 days the house is lost and auctioned again. |
| Can my guild own a house? | Guildhalls are available for guilds. They function the same as player houses but are larger and can be shared with guild members. |
Technical
| What operating systems are supported? | The client was developed natively for Windows and is officially supported only on Windows operating systems. While it may run on macOS or other operating systems through compatibility layers or third-party software, this is not officially supported or guaranteed. |
| Where is the server hosted? | East Canada. |
| When is the daily server save? | Check the Server Info page for the current server save time — it is updated live from the world data. |
Staff & Support
| How do I report a bug or exploit? | Contact staff directly. Do not exploit the bug before reporting it — doing so may result in punishment. |
| How do I report another player? | Contact a Game Master in-game or reach out through our community channels with evidence of the violation. |
| I was banned and believe it was a mistake. What can I do? | Contact staff through the official channels with a clear explanation. Staff decisions are final but appeals are reviewed fairly. |
| Will staff ever ask for my password? | Never. Any message claiming to be staff and asking for your password is a scam. |